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City Bank Customer Service Centers

If you are a Cardmember with an American Express Credit Card, an American Express Gold Credit Card, an American Express Corporate Card or an American Express Gold Corporate Card the following customer service number is available to you 24 hours a day, 7 days a week

City Bank American Express Service Centers: Visit our new City Bank American Express Service Center for any card related enquiries.

Gulshan: United House (Ground Floor), 10 Gulshan Avenue, Gulshan - 1, Dhaka 1212

Dhanmondi: House: 5 Novera Square( 1st Floor), Road: 2, Area: Dhanmondi R/A, PO: Dhanmondi, PS: Dhanmondi, Dist: Dhaka - 1205. (Inside New Market Branch)

Uttara: Tropocal Rafa Tower, House- 2, Road 0 12, Sector - 6, 1st Floor, Uttara, Dhaka 1230

Jamuna Future Park: Shop 5-7, Level 1, Block D, Jamuna Future Park, Pragati Sarani, Dhaka - 1229

Motijheel: 8th Floor, Al-Amin Center, 25/A Dilkusha C/A, Dhaka - 1000


For Local call: 16234 (if you wish to call at our Call Center for any query from any part of Bangladesh)

For Overseas call only: +880 2 8331040 (if you wish to call at our Call Center from abroad for any emergency)

Please log on to https://positivepay.thecitybank.com/cards/ for any query from any part of the world.

Merchants

If you would like to accept American Express Cards or if you want to find out about the many benefits of accepting our Cards please visit the Merchants page on this website or contact our Merchant Services at

For Local call: 16234 (if you wish to call at our Call Center for any query from any part of Bangladesh)

For Overseas call only: +880 2 8331040 (if you wish to call at our Call Center from abroad for any emergency)

Please log on to https://positivepay.thecitybank.com/cards/ for any query from any part of the world.