Explore the benefits
of Accepting the Card
BECOME A MERCHANT
It's quick and easy to apply to accept the American Express® Card.
To apply by phone please call American Express Merchant Services at 01714168910, 01713068199, 9563715, 9565910
Please have the following information available so we can set up your account:
- The name, home address and business address of the owner or authorised signatory of your business.
- The passport number or driver's licence number of the owner or authorised signatory of your business.
- A copy of a bank deposit slip, voided check or bank statement for the bank account where you would like American Express to deposit your funds.
- A copy of your Memorandum of Articles and/or Memorandum of Associations of your business (for company)
- A copy of Trade License (for sole-proprietor)
- Copy of TIN Certificate of your company or personal TIN certificate in case of proprietor.
- Photocopy of National ID of authorized signatory of your business
- 2 copies of passport size photographs of authorized signatory (ies) of your business
- If you currently accept plastic Card transactions, please have your electronic terminal details available - including the provider, type of terminal, terminal identification number, Visa/MasterCard merchant number and/or other Card merchant facility number.
Processing & Submitting Transactions
Look out for the following while processing and submitting transactions
- Check the Card for anything unusual
Swipe the Card through the slot in your terminal
- Make sure the Card is not visibly altered or mutilated
- Make sure the Card's expiry date is valid
Obtain a valid approval code
- Contact City Bank Merchant Services if the magnetic strip is unable to obtain an approval code
Have the Cardmember sign the receipt
- Ensure all American Express transactions are accompanied with an approval code generated from your POS terminal
Return the Card and a copy of the transaction receipt to Cardmember.
- Make sure the name on the Card is the same as the one on the transaction slip
- Make sure the signature is the same as the one on the back of the Card
If your POS terminal is having difficulty accepting American Express transactions call our Merchant Services at 01714168910, 01713068199, 9563715, 9565910